Who is responsible for your data
ZFORB INTERNATIONAL - FZCO (Business Park, DDP, PO Box 342001, Dubai, UAE) is responsible for your personal data, for every account and every free-tool visitor, whatever currency you pay in. Reach us at the support address shown on your invoice or in the footer of any email we send.
What we collect
Your email (for sign-in and reports), your brand details and tracked questions, scan results about your public web presence, billing records from our payment partners, and standard technical logs. We do not collect passwords: sign-in is by a one-time email code.
Why
To run the scans you asked for, show your dashboards, send the reports and alerts you turned on, bill your subscription, and keep the service secure. If you use the free check and give us your email, you receive the report you asked for plus a short follow-up sequence you can leave with one click.
Payments
Card details are handled entirely by our payment partner, Stripe. They never touch our servers.
Connected accounts
If you connect your website (WordPress) or your Google Business Profile, we store the access credential you grant us encrypted at rest and use it only for what you asked: to read your site or listing, to measure it, and to publish the changes you approve. For Google Business Profile we read your business listing (name, address, hours, categories, description, reviews, questions and answers, posts) and, only when you choose, write the updates you approved. We do not sell this data, use it for advertising, or share it with anyone except the processors that run the service. Disconnecting in Settings deletes the credential at once; the listing data is deleted with your brand. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
Who processes it
Only the processors that run the service: AI-answer data providers and Anthropic’s API (they receive your tracked questions, never your customers’ data), hosting, email delivery and payments. Each may use the data only to provide their service to us.
Retention and your rights
Your data is kept while your account is open. You can export it from Settings or delete your account; personal data is then purged within 72 hours, except invoices we must keep by law. To prevent repeated trials we keep a one-way, non-reversible fingerprint of the sign-in address for 12 months after deletion; it cannot be turned back into your address. Send questions and requests to the support address on your invoice.
Cookies and local storage
A session cookie keeps you signed in. A preference cookie remembers the currency you chose for prices, and your browser stores your colour theme. The product dashboard sets no third-party cookies. We use Meta and Google measurement pixels on our marketing pages to measure ads (and tell Meta from our server, with your email hashed, when you unlock a free report or buy); in the EU, UK and Switzerland you choose first.